Frequently asked questions
Everything about ordering, certificates of analysis, payment, and shipping. Can't find it? Contact us.
What does "research use only" mean?
All products are laboratory compounds supplied solely for in-vitro research. They are not for human or veterinary use, and they are not drugs, foods, dietary supplements, cosmetics, or medical devices. They have not been evaluated or approved by the FDA.
Who is allowed to purchase?
You must confirm that you are at least 21 and a qualified researcher, or that you are authorized to purchase on behalf of a research institution. This eligibility attestation is recorded with each order.
Can I order kits and single vials together?
Kits and singles require separate checkouts due to kit availability, but may ship together. Complete one checkout, then return to your cart to check out the remaining items. Your items will stay saved in your cart.
Is a Certificate of Analysis available?
Available certificates can be viewed and downloaded in the COA Library. Search by product name or lot number.
Can you advise on how to prepare or use a product?
Our products are supplied exclusively for laboratory use by qualified researchers. While we provide product information and specifications, we do not offer guidance on preparation, measurement, handling, or experimental applications. For additional product details, please refer to the product page and any available Certificate of Analysis (COA).
How can I pay?
At checkout, choose Zelle (Preferred), Applepay, Cashapp, Credit/Debit Cards, Venmo, GooglePay, etc.., Klarna, Affirm, Afterpay, Cashapp Afterpay, Samsung Pay, USDC (ETH) and place your order. The payment page then shows the exact total to send and a short order note. Send that exact total and put the note in your payment's note field, so the payment is matched to your order. Your order ships once payment is confirmed. No card is charged on the site.
How is my order shipped?
Shipping options, timing, and regions are described in our Shipping Policy. Orders ship in unbranded packaging with carrier tracking, which becomes available from your account and the Track page once a label is created.
What is your return policy?
ALL SALES ARE FINAL - NO RETURNS OR MONETARY REFUNDS
Due to the sensitive nature of our products and for sanitary, safety, handling, and quality-control reasons, LighteningPeps Research does not accept returns or exchanges on any products once shipped.
How do I track an order?
Sign in to your account to see order history and status, or use the Track page with your order number and the email on the order.